Readwise Highlights

Parents, we need to be their greatest supportive coach. It is our job to be the coach that we always wanted. Our actions shape their beliefs. We are the greatest influence on our children’s lives and in their development, stability, attitudes, likes, and dislikes. Children watch everything we do and learn by modeling behaviors and beliefs about

Being productive is about occupying your time—filling your schedule to the brim and getting as much as you can. Being effective is about finding more of your time unoccupied and open for other things besides work. Time for leisure, time for family and friends. Or time for doing absolutely nothing.

you’re ever stuck, find your own “in case of emergency” questions. Here are some examples: Listening to you, I can see you work hard. I have to pause and ask: what’s your motivation? Before we continue, I want to check in: how is this interview going for you? I hate to switch gears, but with so little time together, I have to ask you about … And if

Customer service is the crucible of the customer experience—the place where all of the company’s claims, its mission and its values, are tested. And it’s been a long-held belief in business that when your customer is most in need of help and you deliver an “above and beyond” service experience, you are effectively building a moat around your

The less important he makes himself, the more important he probably is (and vice versa).

Doing our work to the best of our ability, with the highest quality and deepest integrity, gets us into contention.

Strategy strategy value Strategy Dynamics Strategy Statics industry business market Description Strategy (with a Capital S) is the intellectual discipline sometimes called Strategic Management. I define it: the study of the fundamental determinants of potential business value.

The set of conditions needed for persistent differential returns. Power

Efficiency is highly overrated; Goofing off is highly underrated. Regularly scheduled sabbaths, sabbaticals, vacations, breaks, aimless walks and time off are essential for top performance of any kind. The best work ethic requires a good rest ethic.