Readwise Highlights

“He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.”

To be precise, according to our research, any customer service interaction is four times more likely to drive disloyalty than to drive loyalty (see figure 1.5).

Parents, we need to be their greatest supportive coach. It is our job to be the coach that we always wanted. Our actions shape their beliefs. We are the greatest influence on our children’s lives and in their development, stability, attitudes, likes, and dislikes. Children watch everything we do and learn by modeling behaviors and beliefs about

why you should invest: To save for your future self. To preserve your money against inflation. To replace your human capital with financial capital.

Therefore, submit to God. Resist the devil, and he will flee from you. h 8 Draw near to God, and he will draw near to you.

The less important he makes himself, the more important he probably is (and vice versa).

From a practical standpoint, the biggest contributor to your errors and emotional volatility is what lies below the surface, such as flaws like:

7-38-55 rule. That is, only 7 percent of a message is based on the words while 38 percent comes from the tone of voice and 55 percent from the speaker’s body language and face.

I have been crucified with Christ. It is no longer I who live, but Christ who lives in me. And the life I now live in the flesh I live by faith in the Son of God, who loved me and gave himself for me. (Galatians 2:20)