Readwise Highlights

Parents, we need to be their greatest supportive coach. It is our job to be the coach that we always wanted. Our actions shape their beliefs. We are the greatest influence on our children’s lives and in their development, stability, attitudes, likes, and dislikes. Children watch everything we do and learn by modeling behaviors and beliefs about

To be precise, according to our research, any customer service interaction is four times more likely to drive disloyalty than to drive loyalty (see figure 1.5).

New situations kill the mental clutter.

People have vastly different desires, except for three things: Respect, feeling useful, and control over their time. Those are nearly universal.

Carey argued, Christians must expect great things — and not only must we expect them; we must attempt them. No matter how small the beginning, no matter how complicated the task, in the power of the Spirit, under the authority of the risen Christ, we can have absolute confidence in the success of our mission. In commissioning his church, Jesus had

Mercy triumphs over judgment.

Set your target price (your goal). 2. Set your first offer at 65 percent of your target price. 3. Calculate three raises of decreasing increments (to 85, 95, and 100 percent). 4. Use lots of empathy and different ways of saying “No” to get the other side to counter before you increase your offer. 5. When calculating the final amount, use precise,