Readwise Highlights

flushing out the Black Swans—and exploiting them. Remember, your counterpart might not even know how important the information is, or even that they shouldn’t reveal it. So keep pushing, probing, and gathering information.

People learn when they’re surprised. Not when they read the right answer, or are told they’re doing it wrong, but when they experience a gap between expectations and reality.

“A much more healthful recipe would be more gentle exercise throughout the day,” said McGill. Running the body through all the movements it can do: squat, lunge, plank, hinge, hang, twist, carry, bend, and more. Raichlen’s study backs up the health of resting in a squatting or kneeling position over lounging in a chair. Or adding carrying into our

Doing our work to the best of our ability, with the highest quality and deepest integrity, gets us into contention.

R. C. Sproul said it this way in his book, The Holiness of God:

“When we understand the character of God, when we grasp something of His holiness, then we begin to understand the radical character of our sin and helplessness. Helpless sinners can survive only by grace. Our strength is futile in itself; we are spiritually impotent without the

Customer service is the crucible of the customer experience—the place where all of the company’s claims, its mission and its values, are tested. And it’s been a long-held belief in business that when your customer is most in need of help and you deliver an “above and beyond” service experience, you are effectively building a moat around your

Meekness begins when we put our trust in God. Then, because we trust him, we commit our way to him. We roll onto him our anxieties, or frustrations, our plans, our relationships, our jobs, our health. And then we wait patiently for the Lord. We trust his timing and his power and his grace to work things out in the best way for his glory and for our

Enlarge the place of your tent,

and let the curtains of your habitations be stretched out;

do not hold back; lengthen your cords

and strengthen your stakes.

For you will spread abroad to the right and to the left,

and your offspring will possess the nations

and will people the desolate cities.