Readwise Highlights

Enlarge the place of your tent,

and let the curtains of your habitations be stretched out;

do not hold back; lengthen your cords

and strengthen your stakes.

For you will spread abroad to the right and to the left,

and your offspring will possess the nations

and will people the desolate cities.

companies tend to grossly underestimate the benefit of simply meeting customer expectations. In a world in which customer expectations are significantly inflated and seemingly on the rise all the time, what we find is that customers are in fact quite happy to simply get what was promised them. If there happens to be a problem, just resolve it

“Let’s put price off to the side for a moment and talk about what would make this a good deal.”

There are two types of information: stuff you’ll still care about in the future, and stuff that matters less and less over time. Long-term vs. expiring knowledge. It’s critical to identify which is which when you come across something new.

From a practical standpoint, the biggest contributor to your errors and emotional volatility is what lies below the surface, such as flaws like:

Talking about emotions won’t compel a reader to feel those emotions. “He felt sad” won ‘t make a reader feel sad. Instead, the reader must be made to feel the situations in the story, to experience what the characters experience, and as a result, just as a sequence creates emotion in the characters, it will also do the same in the reader. This is a