Readwise Highlights

Customer service is the crucible of the customer experience—the place where all of the company’s claims, its mission and its values, are tested. And it’s been a long-held belief in business that when your customer is most in need of help and you deliver an “above and beyond” service experience, you are effectively building a moat around your

Fund the life you need before you risk it for the life you want.

companies tend to grossly underestimate the benefit of simply meeting customer expectations. In a world in which customer expectations are significantly inflated and seemingly on the rise all the time, what we find is that customers are in fact quite happy to simply get what was promised them. If there happens to be a problem, just resolve it

In the fourth century, John Chrysostom called the home, newly created in the marriage covenant, the "small church."7 In the exchanging of vows, the husband and the wife were anointed by the Spirit of God to be the established priesthood of this church-in-miniature, the redeemed Adam and Eve, building a particular place of worship on planet Earth.

In

New situations kill the mental clutter.

why you should invest: To save for your future self. To preserve your money against inflation. To replace your human capital with financial capital.