Readwise Highlights

I have been crucified with Christ. It is no longer I who live, but Christ who lives in me. And the life I now live in the flesh I live by faith in the Son of God, who loved me and gave himself for me. (Galatians 2:20)

What we remove is as important as what we add. It isn't just the ideas that get the work done.

“He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.”

Here it is by steps: 1. A “No”-oriented email question to reinitiate contact: “Have you given up on settling this amicably?” 2. A statement that leaves only the answer of “That’s right” to form a dynamic of agreement: “It seems that you feel my bill is not justified.”

From a practical standpoint, the biggest contributor to your errors and emotional volatility is what lies below the surface, such as flaws like:

I praise its decentralization, and its willingness to empower booksellers at the local stores.

Affect (influence) vs. effect (accomplish)

• Compliment (praise) vs. complement (go well with)

• Discreet (careful) vs. discrete (distinct)

• Its (possessive) vs. it’s (it + is)

• Principle (rule) vs. principal (authority figure)

• They’re (they + are) vs. their (possessive) vs. there (adverb of place)

• Venomous (having a toxic bite or sting) vs.

companies tend to grossly underestimate the benefit of simply meeting customer expectations. In a world in which customer expectations are significantly inflated and seemingly on the rise all the time, what we find is that customers are in fact quite happy to simply get what was promised them. If there happens to be a problem, just resolve it

If you repeated what you did today 365 more times will you be where you want to be next year?