Readwise Highlights

To be precise, according to our research, any customer service interaction is four times more likely to drive disloyalty than to drive loyalty (see figure 1.5).

Work is not some post-fall aberration. Work is a blessing (1:28). Work is a gift. And work is intrinsic to the human creature because it is intrinsic to the Creator himself.

God works, and it follows that because we are made in his image (Genesis 1:26-27), we work too.

Take a moment and think about how you are focusing your time and attention in your business. What is the breakdown of your time on different business activities? How much time are you spending on product development, customer service, fulfillment, education, networking, marketing and sales?

Often entrepreneurs don’t spend enough time on revenue

A feel­ing is an idea that hasn’t been artic­u­lated yet, whereas an idea is more like the receipt that comes out of the cash reg­is­ter of the thinking process.

The wonderfully curious economist Tyler Cowen has come to ask greats of various fields some version of the question: How do you practice your scales? What drills or exercises make you better at what you do? If a person wants to get better, wants to continue to develop and polish, they must know the answer to that question.

From a practical standpoint, the biggest contributor to your errors and emotional volatility is what lies below the surface, such as flaws like:

Talking about emotions won’t compel a reader to feel those emotions. “He felt sad” won ‘t make a reader feel sad. Instead, the reader must be made to feel the situations in the story, to experience what the characters experience, and as a result, just as a sequence creates emotion in the characters, it will also do the same in the reader. This is a

So let me say it again: the meekness of wisdom is open to reason — it is quick to listen to the reasons given by others for their opinions, and it is willing to give reasons for its own opinions. It cares about truth and whether others agree. And therefore it may become passionate and forceful. But it is always a servant. It is always submissive to