Readwise Highlights

Your warm-up should also include a strategic element. What is your game plan today on a strategic side?

Customer service is the crucible of the customer experience—the place where all of the company’s claims, its mission and its values, are tested. And it’s been a long-held belief in business that when your customer is most in need of help and you deliver an “above and beyond” service experience, you are effectively building a moat around your

People have vastly different desires, except for three things: Respect, feeling useful, and control over their time. Those are nearly universal.

Fund the life you need before you risk it for the life you want.

In other words, the key to the leader's public usefulness is his inner, unseen life. Character is what we are when no one is looking. The leader is leading all the time and, for the most part, unconsciously. Your holiness matters greatly to those you have been entrusted to lead.

If the need for holiness is one challenge I shall take from this book,

DS: Here’s my simple framework for judging ideas:

1. Potential: If it worked, how big could it be?




2. Probability: What are the chances it’ll work?




3. Proximity: How close is this to things I care about, know about, or am passionate about?

The weights will be different based on your situation. For example, early in my career, “probability” was important. I

The 2x Rule works like this: Anytime I want to splurge on something, I have to take the same amount of money and invest it as well. So, if I wanted to buy a $400 pair of dress shoes, I would also have to buy $400 worth of stocks (or other income-producing assets). This makes me re-evaluate how much I really want something because if I am not

One golden take away: people prefer to be heard more than helped.

Without clarity, there’s nothing to focus on. Without clarity, there’s no sanity.