Readwise Highlights

Customer service is the crucible of the customer experience—the place where all of the company’s claims, its mission and its values, are tested. And it’s been a long-held belief in business that when your customer is most in need of help and you deliver an “above and beyond” service experience, you are effectively building a moat around your

Meekness begins when we put our trust in God. Then, because we trust him, we commit our way to him. We roll onto him our anxieties, or frustrations, our plans, our relationships, our jobs, our health. And then we wait patiently for the Lord. We trust his timing and his power and his grace to work things out in the best way for his glory and for our

The 2x Rule works like this: Anytime I want to splurge on something, I have to take the same amount of money and invest it as well. So, if I wanted to buy a $400 pair of dress shoes, I would also have to buy $400 worth of stocks (or other income-producing assets). This makes me re-evaluate how much I really want something because if I am not

“Fear God and keep his commandments, for this is the whole duty of man” (Eccles. 12:13).

There are fill-in-the-blank labels that can be used in nearly every situation to extract information from your counterpart, or defuse an accusation: It seems like _________ is valuable to you. It seems like you don’t like _________. It seems like you value __________. It seems like _________ makes it easier. It seems like you’re reluctant to

A feel­ing is an idea that hasn’t been artic­u­lated yet, whereas an idea is more like the receipt that comes out of the cash reg­is­ter of the thinking process.

So let me say it again: the meekness of wisdom is open to reason — it is quick to listen to the reasons given by others for their opinions, and it is willing to give reasons for its own opinions. It cares about truth and whether others agree. And therefore it may become passionate and forceful. But it is always a servant. It is always submissive to