Readwise Highlights

when individuals feel listened to, they tend to listen to themselves more carefully and to openly evaluate and clarify their own thoughts and feelings.

Efficiency is highly overrated; Goofing off is highly underrated. Regularly scheduled sabbaths, sabbaticals, vacations, breaks, aimless walks and time off are essential for top performance of any kind. The best work ethic requires a good rest ethic.

Parents, we need to be their greatest supportive coach. It is our job to be the coach that we always wanted. Our actions shape their beliefs. We are the greatest influence on our children’s lives and in their development, stability, attitudes, likes, and dislikes. Children watch everything we do and learn by modeling behaviors and beliefs about

To be precise, according to our research, any customer service interaction is four times more likely to drive disloyalty than to drive loyalty (see figure 1.5).

Enlarge the place of your tent,

and let the curtains of your habitations be stretched out;

do not hold back; lengthen your cords

and strengthen your stakes.

For you will spread abroad to the right and to the left,

and your offspring will possess the nations

and will people the desolate cities.

The less important he makes himself, the more important he probably is (and vice versa).

companies tend to grossly underestimate the benefit of simply meeting customer expectations. In a world in which customer expectations are significantly inflated and seemingly on the rise all the time, what we find is that customers are in fact quite happy to simply get what was promised them. If there happens to be a problem, just resolve it

Oaktree’s investment philosophy doesn’t prohibit having opinions, just acting as if they’re right.