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The media theorist Marshall McLuhan once said of technology that every augmentation is also an amputation. We chose our digitally enhanced world. We did not realize the significance of what was being amputated.

In the 1960s, Irwin Altman, a psychologist at the Naval Medical Research Institute, in Bethesda, Maryland, co-developed a friendship formula characterized by increasing intimacy.

To quickly learn a complex topic, use the “spiral method.” Start by speaking with one expert, then ask for recommendations on who else to talk to. Continue having conversations, gradually deepening your understanding. As you hear the same patterns and insights from multiple sources, you’ll know you’ve reached a sufficient depth to make informed dec... See more

I define good taste as knowing what other people want just before they do. So if you're the only person who wants peanut butter covered licorice, you're entitled to eat peanut butter covered licorice, but you don't have good taste because everyone else thinks that's weird.

And people, whether they're jazz musicians or fabric designers are seen as ha... See more

If your product isn’t viral by design, you’re missing the point. Users should want to tell their friends about your product because it makes their lives better, not because you’re begging them. Ask yourself: Will this be more valuable if shared? If not, then you’ve got some rethinking to do.

It was just a moment in time, but I need to have that mindset all the way along which is, "What is the next great thing? What is the next great success? What is the next great failure?" You're growing. You're evolving.

No, no, no, no, no. That's a mistake. That is the mindset you want. You want that mindset. You want the mindset of, "Oh, the next thing is coming. I can't wait for the next thing." In some ways, you have to be saying, "I can't wait for the next failure. I can't wait for the next success.

I can't wait for the next innovation." Oh, well, that's innova... See more

So, all of a sudden, now, we are releasing this product. I think it's very important, if you're an entrepreneur, to realize it's not just about the product. It's not just about sales. It's not just about marketing. It's not just about accounting. It's not just about your investors. It's not just about your employees.

It's not just about your stakeho... See more

That's also something Steve Jobs would say all the time. Another bow to Steve Jobs here. I think that this is really important, and I look at myself as a startup. I am a startup CEO. I'm a startup entrepreneur. I'm still at the beginning of Salesforce.

Look, we're all writing an album in our head. What album are you writing? What music are you writing? How are you getting into that zone yourself? You want to be a great entrepreneur. You want to be a great CEO. You got to clear your mind, and you got to be ready to write that music.