Product Delivery

When people ask you for decisions, use the opportunity to remind them that they are the expert and ask what context they need from you to make their recommendation.

Typically, usability is measured relative to users' performance on a given set of test tasks. The most basic measures are based on the definition of usability as a quality metric:

• success rate (whether users can perform the task at all),


• the time a task requires,


• the error rate, and


• users' subjective satisfaction.

One of the most important habits of highly effective PMs is creating an aura of ‘I got this,’ and the best way to build that aura is to never drop the ball.

Create a self-reliant team by empowering your teammates as experts in their disciplines, encouraging them to think like PMs and keep initiatives moving when you’re not in the room.

It is also possible to collect more specific metrics, such as the percentage of time that users follow an optimal navigation path or the number of times they need to backtrack.