...we’ve been trained to think of organizations as homogenous and mechanistic, with a clear set of rules, a command-and-control structure, and the ability to leverage hierarchy to get things done quickly by issuing top-down directives to reallocate resources to meet objectives.
“A man with a watch knows what time it is. A man with 2 watches is never sure.”
Ancient societies followed a single narrative. Modern societies are cacophonies of competing narratives. Without trust, more data doesn’t make us more informed but more confused.
"Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization's communication structure."–Marvin Conway