On Communication
Intent is what you mean. Impact is how you come across to other people. You know your intent; others do not. This is how misunderstandings arise.
Gorick Ng • The Unspoken Rules: Secrets to Starting Your Career Off Right
區分Intent與Impact
“Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.”
溝通取決於對方接收到多少
Let’s first focus on the basics. There are four key “tests” that determine if communication is effective. We’ll begin with two: The physical ability to pass the information (can or can’t) The willingness to pass it (will or won’t) ... The quality of the message (accurate, complete, timely, relevant) The receipt of the information (able or unable to
... See moreStanley McChrystal • Risk
Measure Communication Effectiveness