My first collection

Organizations that struggle with marketing often seem to struggle with customer service, product design and supplier relationships as well.

Eleanor Anstruther : I have opinions, I’m ready to share them, I’m not averse to changing them. I’m also very keen on not knowing and being okay with that.

From Oldster

"Learn from yesterday, live for today, hope for tomorrow."
Albert Einstein

The biggest tell of incompetence is evasion. Ask a direct question, and they won’t give you a direct answer. They’ll dance around it. Push harder, and they’ll dance some more. People who really know their craft know why something works and why it doesn’t. They understand the issues even if they can’t fix everything yet. Clarity reveals competence.

I also tend to read Mumford’s claim through Ivan Illich’s concept of thresholds. Illich invited us to evaluate technologies and institutions by identifying relevant thresholds, which, when crossed, rendered the technology or institution counterproductive. This means that rather than declare a technology or institution either good or bad by its

1. When writing a sentence, don’t keep your reader waiting. [David Crystalvia The Browser]