emotional intelligence

The most competent people I know are pretty good at basically anything they put their minds to, because they just design a process and run it. I think this is largely mental and emotional—the hardest part isn’t figuring out the steps, it’s enduring the psychological discomfort of doing them and then adapting.

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

When boys are showing care and concern and support for other people, celebrate it in the same way that you might celebrate more traditional things that are celebrated for boys, like sports victories or catching a big fish. You want to celebrate when they care for friends or family, too

emotions contain both wisdom and delusion, and by experiencing them without clinging on, we can integrate their wisdom and let go of the delusion.

What you are trying to do in learning emotional literacy is to begin to understand this mapping of physical sensations in your body to predispositions towards particular classes of behaviour.