emotional intelligence

This may seem like a dumb question, but have you ever thought about how it is that people can feel their emotions? The answer is that they pay attention to their body. Experiencing an emotion is primarily noticeable based on bodily sensations. People don’t always consciously notice that this is what they’re doing because it’s become so automatic,... See more

Just get good at paying attention to bodily sensations. It might help to actually try saying things out loud, or writing them down, just going through a list of everything you notice about how your body feels right now. What you will tend to notice over time is that there are certain characteristic familiar patterns of how you are feeling.

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more