emotional intelligence

When there is a lack of interoception, we’re unable to fully feel the sensations associated with emotions. Unfortunately, this means they remain beneath our conscious awareness and instead are projected onto others — or we find ourselves emotionally overreacting in ways that are rarely conducive to our long-term goals.

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more