emotional intelligence

What you are trying to do in learning emotional literacy is to begin to understand this mapping of physical sensations in your body to predispositions towards particular classes of behaviour.

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

You’re allowed to figure out what emotions you’re feeling in broadly the same way you would with anyone else, which is by paying attention to what you’re actually doing. If you’re behaving in an angry way, maybe you’re actually angry.

There is an effective middle ground where anger can be leveraged to make positive change. When anger’s heat burns brightest is the time to make plans