Designing for Emotions
Designing a product, work etc. by thinking about the emotions we want to elicit in the users.
nicole and
Designing for Emotions
Google is great, but all of their products are utilitarian - they don’t make me smile.
So the question is, distinct from the story you and others tell about yourself, how do you make people feel? When people come in contact with you, do they feel insecure or inspired? Do you leave people cold or comforted? Do you bring joy, harmony, love?
Scott Galloway • Origin Story | No Mercy / No Malice
In the end, what’s most meaningful is creating positive, uplifting outcomes for human experiences and human relationships. Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.
Danny Meyer • Setting the Table: The Transforming Power of Hospitality in Business
Eventually, that gesture became one of our steps of service. The host would ask guests, “How’d you get here tonight?” If they responded, “Oh, we drove,” he’d follow up with, “Cool” Where’d you park?” If they told him they were by a meter on the street, he asked which car was theirs so one of us could run out and drop a couple of quarters into the... See more
via Unreasonable Hospitality
going the extra mile might not make sense from a prioritization perspective but are the things that, over time, can make the aggregate userbase much happier in a "warm and fuzzy" way that transcends NPS
When we build software, it’s an opportunity to make people feel something. It doesn’t need to be anything major. I don’t think we’ll ever compete with desert sunrises. Just that we might make them smile, laugh, see or realize something they didn’t before.
Notes on Roadtrips
