Designing for Emotions
Designing a product, work etc. by thinking about the emotions we want to elicit in the users.
nicole and
Designing for Emotions
You can’t charge a premium price for giving people what they expect, and you won’t ever have break-out products that way—the kinds of products that people line up around the block for.
Suzy Wetlaufer • The Perfect Paradox of Star Brands: An Interview with Bernard Arnault of LVMH
"Delight is the joy that results when something is unexpectedly good, in a way that it doesn’t have to be. If products were designed with delight as an end in itself, you’d probably start to see a lot of things in a product that didn’t lead directly to revenue or engagement. And you’d feel a sense of connection with the product’s creator – a sense
... See morePeople hire services not just based on what they can do but how it makes them feel.
Paul Stamatiou • Craft
Eventually, that gesture became one of our steps of service. The host would ask guests, “How’d you get here tonight?” If they responded, “Oh, we drove,” he’d follow up with, “Cool” Where’d you park?” If they told him they were by a meter on the street, he asked which car was theirs so one of us could run out and drop a couple of quarters into the... See more
via Unreasonable Hospitality
going the extra mile might not make sense from a prioritization perspective but are the things that, over time, can make the aggregate userbase much happier in a "warm and fuzzy" way that transcends NPS
I believe “what effect do you want to have on people” is one of the most important questions we should ask when we are making something. Life isn't just a series of problems to be solved but experiences to be had.
Things I'm thinking about
“The problem with the designs of most engineers is that they are too logical. We have to accept human behavior the way it is, not the way we would wish it to be.”
― Donald A. Norman, The Design of Everyday Things
I want them to take away from the book the same thing they would take from the concert.
I want them to think, well,
I feel better now.
I feel uplifted now.
I feel that things are possibile now.
I know... See more
Dolly Partonsubstack.com