design

we’d argue that if you produce something iconic, you can create a cultural moment that ripples through people’s crowded psyches and impacts them deeply. And if you’re culturally and commercially successful, it paves the way for future experiments: it becomes easier to both sell tickets and sell ideas to potential clients.

We learned the hard way that new products are hard enough to figure out, and we should make as many things as familiar as possible. Again, life and new products are hard enough. When you can use a familiar term instead of being original, do so. Never opt for a solution that is more creative but less effective.