Delivering Feedback
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Delivering Feedback
Feedback is ineffective if it does NOT result in the other person taking action in a way they or you feel good about.
As the remixed Dostoevsky quote goes, All effective feedback is alike; each piece of ineffective feedback is ineffective in its own way.
Ineffective feedback is feedback the other person…
…already knew, so they don’t do anything... See more
As the remixed Dostoevsky quote goes, All effective feedback is alike; each piece of ineffective feedback is ineffective in its own way.
Ineffective feedback is feedback the other person…
…already knew, so they don’t do anything... See more
Most people suck at giving feedback.
Here’s a framework for feedback that creates behavior change:
Wes Kaotwitter.com
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
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