Delivering Feedback
sari and
Delivering Feedback
Instead of telling people what I think of a proposal, a product, a feature, whatever, I ask them instead what they think. Were they thrilled with it? Absolutely love it? Most of the time I would hear, “It's okay,” or “It's not bad.” They would surmise from my facial expression that this wasn't the answer I was looking for. Come back when you are... See more
Frank Slootman • Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity
- #fyi — had a thought, no real hill to die on.
- #suggestion — there’s a hill, I’m not going to die on it. But this is what I would do if I were you.
- #recommendation — I’m climbing the hill, I won’t die on it. But I’ve thought about this a lot, and don’t ignore the feedback.
- #plea — I don’t like dying on hills and that’s not really what we do, but this
Lane Shackleton • Flashtags
an excellent framework/ritual for product leaders when delivering feedback, via Dharmesh Shah (hubspot CEO).
“People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.”
― Roger Fisher, Getting to Yes:
... See more
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Ben Horowitz • 12 highlights
amazon.com
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
#Hamilten #Hamiltuesday
Stephen Sondheim would have been 95 years old this Saturday.
He was our art form’s greatest writer and our greatest encourager.
When we first met in 2009, he told me to keep him updated on my progress with Hamilton, and I did, via dozens of emails and drinks at his townhouse over... See more
instagram.comWhat a way to deliver feedback!!!