Company Culture

If you look closely, all these problems fundamentally come from:

1. Decreased skin in the game, which reduces team alignment


2. N^2 communication, which creates need for managers and specialization, which reduces individual agency and breadth of learning


3. Reduced risk tolerance, which slows everything down

#1 and #2 are inevitable results of having more... See more

Our culture is four things: customer obsession instead of competitor obsession; willingness to think long term, with a longer investment horizon than most of our peers; eagerness to invent, which of course goes hand in hand with failure; and then, finally, taking professional pride in operational excellence.

Build honesty into your culture, not transparency.