Company Culture

Our culture is four things: customer obsession instead of competitor obsession; willingness to think long term, with a longer investment horizon than most of our peers; eagerness to invent, which of course goes hand in hand with failure; and then, finally, taking professional pride in operational excellence.

This is what a healthy culture feels like. Expectations were high but I knew that I had the support and environment to deliver on those expectations. I wanted to be around other people because I needed them to do great work. This is similar to what Brie Wolfson had to say about why she put up with intense demands at Stripe: “it felt good to care... See more

The thing that will endure for 100 years, the way it has for most 100 year companies, is the culture. The culture is what creates the foundation for all future innovation. If you break the culture, you break the machine that creates your products.