Company Culture

If you look closely, all these problems fundamentally come from:

1. Decreased skin in the game, which reduces team alignment


2. N^2 communication, which creates need for managers and specialization, which reduces individual agency and breadth of learning


3. Reduced risk tolerance, which slows everything down

#1 and #2 are inevitable results of having more... See more

Our culture is four things: customer obsession instead of competitor obsession; willingness to think long term, with a longer investment horizon than most of our peers; eagerness to invent, which of course goes hand in hand with failure; and then, finally, taking professional pride in operational excellence.

The people who build collective power are typically individuals who have lacked traditional access to individualized power. What they know too is that collective power is, well, empowering.

Collective power is energizing.

Collective power is generative.

Collective power is engaging.

Collective power is joyful.

Collective power activates others.

Colle... See more

Kevin Scott, now CTO of Microsoft, would ask in candidate interviews: “What do you want your next job to be after this company?” Most of your team members realistically won’t stick with the same company forever. This is even more true as you scale to 20, then 50, then 100 team members and so on. But the best way to empower them to do good work is... See more