Communication

when you're communicating, the three categories I want is I want know, feel, do. What do I want them to know? Information. What do I want 'em to feel? Because emotion drives action. What do I want them to do?

Being a good communicator is a journey, not a destination.

We have become a culture where talking to an actual person is a luxury

But actually talking over me is the hallmark of a good conversation. When people interrupt each other, when they're getting messy, when they're saying things that seem at that moment important and real, that's when a conversation sort of transcends to a higher level.

The single biggest problem in communication is the illusion that it taken place.

Herb Cohen, often called the world's best negotiator, said, "Effective listening requires more than hearing the words transmitted. It demands that you find meaning and understanding in what is being said. After all, meanings are not in words, but in people."?