Shane Smith

“What’s something I should stop doing as a leader?”

“Where did I drop the ball this year?” or

“What can I be doing to lead you better?”

"Good leaders delegate responsibility. Great leaders give away the authority to get it done."

• I noticed you seem stuck on a project. Do you have the resources you need to thrive in your role?

• I noticed you living out our value of ___ this week, great job!

• Do you feel like I’m a team player? Where do I have room to improve?

• Are you happy with our level of communication? How would you change it?

You LEAD PEOPLE and you MANAGE THINGS.

Don’t let perfect get in the way.

When I play the victim, who am I serving?

The Question Behind the Question is built on the observation that our first reactions are often negative, bringing to mind Incorrect Questions (IQs). But if in each moment of decision we can instead discipline ourselves to look behind those initial Incorrect Questions and ask ourselves better ones (QBQs), the questions themselves will lead us to

The next time that you find yourself saying, "I can't!" here are three sentences that can help.

First, start with belief: "I can do it." Approach the task.

Then, move to action: "I am doing it." Take one small step, right now.

Finally, shift to reflection: "I was changed by it." Solidify your purpose by focusing on the impact of your actions. That's

Key aspects of an After-Action Review (AAR)

• Purpose: To identify what was expected versus what actually occurred, determine what went well and why, and how to improve for next time.

• Process: It is a non-punitive, team-based discussion to ensure honesty and facilitate learning.

• Goal: To capture lessons learned and share them so that future operations