to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
There are five apology languages:
Expressing regret (“I feel ashamed for how I hurt you.”)
Accepting responsibility (“I was wrong for doing that to you.”)
Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)
Making restitution (“This is how I will make it up to you
Unless I Hear Differently — Work Good & Fast With Clients & Teams
unlessiheardifferent.comThe School of Life: An Emotional Education: An Emotional Education
Alain de Botton • 6 highlights
amazon.com
Understanding Others' Emotions | Lisa Feldman Barrett
youtube.comA fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
Eunoia: Words that Don't Translate
eunoia.world