to communicate well

There are five apology languages:

1. Expressing regret (“I feel ashamed for how I hurt you.”)

2. Accepting responsibility (“I was wrong for doing that to you.”)

3. Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)

4. Making restitution (“This is how I will make it up to you

If you work on anything worthwhile, sooner or later people will care about it and will want you to send progress updates. These could be quarterly investor updates, weekly updates to your boss, emails to adjacent teams, etc. Here are tips on how to do this well.

1. Understand your role, and with each update add to the body of evidence that you’re a