to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
Never Split the Difference: Negotiating as if Your Life Depended on It
amazon.comincredible article on communication in the design process
A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone.
Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them.
Separate substance from style.
There are five apology languages:
Expressing regret (“I feel ashamed for how I hurt you.”)
Accepting responsibility (“I was wrong for doing that to you.”)
Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)
Making restitution (“This is how I will make it up to you
Are You a Jerk, or a Liar?
usefulfictions.substack.com
Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
