A fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
Never Split the Difference: Negotiating as if Your Life Depended on It
Very few issues worthy of debate are black and white. That’s why we need to grapple with the gray areas of life, of which there are many. It’s always tempting to reduce issues to binary choices between right and wrong, good and evil, beneficial and destructive. But it’s ultimately self-defeating; binary thinking discourages complex reasoning while... See more