to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Guy Itzchakov • Why Listening Well Can Make Disagreements Less Damaging
stumbled across in an Experimental History substack article
In 1990, a Stanford psychologist called Elizabeth Newton divided participants into two groups: Tappers and Listeners. The Tappers were asked to tap out a familiar tune (like Happy Birthday) on the table. The Listeners’ job was to guess the tune, based on the taps. As you’ll see if you try it, that’s hard. Out of 120 tapped renditions, Listeners... See more
A fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.