to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
speak less. say more when you speak
Understanding Others' Emotions | Lisa Feldman Barrett
youtube.comA fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
Never Split the Difference: Negotiating as if Your Life Depended on It
amazon.com
The 37signals Guide to Internal Communication
The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in... See more
Jason Friedx.com
The difference between internal processors (people who organize their thoughts and then speak) and external processors (people who speak in order to think) probably accounts for a lot more misunderstanding than we acknowledge.
via Jordan Castro