to communicate well

The difference between internal processors (people who organize their thoughts and then speak) and external processors (people who speak in order to think) probably accounts for a lot more misunderstanding than we acknowledge.

via Jordan Castro

There are five apology languages:

1. Expressing regret (“I feel ashamed for how I hurt you.”)

2. Accepting responsibility (“I was wrong for doing that to you.”)

3. Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)

4. Making restitution (“This is how I will make it up to you

Calling forward is a model of communication that we coined several years ago that flips the idea of “calling out” and “calling in” on its head, turning it into something more effective for bringing people together and ending racism. While “calling out” or “calling in” is fighting against what someone did wrong, calling forward is an invitation to

The brilliant Japanese writer Haruki Murakami once wrote, “Always remember that to argue, and win, is to break down the reality of the person you are arguing against. It is painful to lose your reality, so be kind, even if you are right.”