to communicate well

musings, examples, and insights on good communication

A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone. Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them. Separate substance from style.

sari

Switch: How to Change Things When Change Is Hard

Dan Heath • 4 highlights

amazon.com

sari

so much of being good at interpersonal skills is literally just “keep vibing, don’t disengage, even when it gets difficult/awkward/etc”

Emily x.com

Stuart Evans

If you work on anything worthwhile, sooner or later people will care about it and will want you to send progress updates. These could be quarterly investor updates, weekly updates to your boss, emails to adjacent teams, etc. Here are tips on how to do this well.

Understand your role, and with each update add to the body of evidence that you’re a

Sam Liebeskind

The role of tribes in achieving lasting impact and how to create them - LessWrong

Nora Ammann lesswrong.com

Patricia Mou

In 1990, a Stanford psychologist called Elizabeth Newton divided participants into two groups: Tappers and Listeners. The Tappers were asked to tap out a familiar tune (like Happy Birthday) on the table. The Listeners’ job was to guess the tune, based on the taps. As you’ll see if you try it, that’s hard. Out of 120 tapped renditions, Listeners... See more

Alara

"i'm here with you" hits much harder than "i'm here for you"

-molly mielke

Alara and

There are five apology languages:

Expressing regret (“I feel ashamed for how I hurt you.”)
Accepting responsibility (“I was wrong for doing that to you.”)
Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)
Making restitution (“This is how I will make it up to you

Alara

The Art of Correspondence - Tasshin

Tasshin tasshin.com

Stuart Evans