In Zapier’s early days, everyone at the company wore that hat of customer support. This stemmed at first from a matter of necessity—there simply wasn’t anyone else to do it.
在 Zapier 的早期,公司的每个人都戴着客户支持的帽子。这最初是出于必要性——根本没有其他人可以做这件事。
But, the benefit of having everyone (even engineers) spending time speaking to customers directly became very apparent. Si... See more