Business wisdom

“Good process serves you so you can serve customers. But if you’re not watchful, the process can become the thing. This can happen very easily in large organizations. The process becomes the proxy for the result you want.” - Jeff Bezos, 2016 Letter To Shareholders

“A good failure is when the value of the lesson is greater than the cost of the lesson. A bad failure is when the value of the lesson is much less than the cost of the lesson.” — Alberto Savoia, author of The Right It

“Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.” — Bias for Action, Amazon’s ninth leadership principle.