Beautiful Software

t’s harder to give up my agent when it learns my email style over time. If Granola, meanwhile, improved over time based on my feedback—how I like to take notes, which takeaways are important to me—the product also becomes harder to give up. And same for a NSFW chatbot—if I build a romantic relationship with shared history, that’s tough to say... See more

Fast eliminates cognitive friction. Raycast surfacing the right application before you finish typing feels like an extension of your mind. Superhuman's sub-100ms rule—plus their focus on keyboard shortcuts—changed the email game in a way that no one's been able to replicate, let alone beat. I recently used Mercury to pay another business that uses... See more

Real collaboration is when someone knows something deeply, another person knows something else deeply, and we put our heads together. We bridge the gaps, we fill in different perspectives, we add in information the other doesn't have. It's 1+1=3. More comes out than we put in.

AI seems to be in its single-player era. I expect we see more networks form, and products should get more social and collaborative over time.

For me, when it comes to AI product design, this means personalization. We all like things that we help mold—including our copilots and agents and chatbots. More tools should be customized with personal preferences and styles, rather than monolithic feature sets. Maybe an email agent lets me customize it before I let it run loose in my inbox. And... See more