Agentic AI

TLDR: The thing missing from AI user experience is, well, the experience.

I’ve appreciated the work of many designers who have pushed to remind us of our golden rule: technology must solve real user needs. Or, more directly, AI shouldn’t be built just for the sake of AI.

For instance, Loom’s AI launch was a great example of going beyond an individual feature to consider the user’s entire journey. It would have been very reasonable for Loom, a video recording solution, to ship an AI transcription feature and call it a day.

We were given the ‘most profound technology since fire,’ and companies have used it to make fake candles.