The last time we switched UX paradigms — from physical to digital — it was much easier to communicate the opportunity to business leaders because “the medium was the messa

A vision for agentic UX

It’s design’s job to confidently illustrate the future of digital experience; however, we need to build a collective intuition for what that looks like.

Today’s general-purpose models are broadly useful, but they do not have the grounding to effectively execute a specific task like this. (Imagine using ChatGPT today to plan Ezra’s son’s birthday. Maybe it would provide a bit of inspiration, a few theme ideas, but it wouldn’t carry real weight in planning the party.)

“The example I always use in my head is, when can I tell an AI, my son is turning five. He loves dragons. We live in Brooklyn. Give me some options for planning his birthday party. And then, when I choose between them, can you just do it all for me? Order the cake, reserve the room, send out the invitations, whatever it might be.”

The promise of AI agents is that users can leverage the technology to complete complicated tasks in a more sophisticated, often autonomous, way.

We’re entering the agentic era of AI

AI agents have become the next frontier in the evolution of large language models (LLM). In the last few weeks alone, it’s been all the AI leaders can talk about. OpenAI’s Sam Altman called agents AI’s “killer function.” Google’s Demis Hassabis called agents “the next big step change.” Anthropic’s Dario Amodei... See more

That end-to-end perspective is what’s missing in AI UX today.