Agency
What looks like a people problem is often a situation problem. And no matter what your role is, you’ve got some control over the situation.
Dan Heath • Switch: How to Change Things When Change Is Hard
Where does agency come from?
Today I was on a call where the person asked me about missing documentation that he couldn’t find. He mentioned that in the past, they had asked two different people.
I tried to find it in Confluence, came across an example, and then tagged those same two people in a Slack thread, and they answered.
I didn’t really do anyt
... See moreYou’d be surprised what you can learn by reading more of the Internet than anyone thinks is reasonable.
You’d also be surprised how many people consider themselves cogs in a machine, with a bit of knowledge of what their gears touch and then no real interest beyond that.
Patrick McKenzietwitter.comIdeas related to this collection