Agency
You’d be surprised what you can learn by reading more of the Internet than anyone thinks is reasonable.
You’d also be surprised how many people consider themselves cogs in a machine, with a bit of knowledge of what their gears touch and then no real interest beyond that.
Patrick McKenzietwitter.comWhat looks like a people problem is often a situation problem. And no matter what your role is, you’ve got some control over the situation.
Dan Heath • Switch: How to Change Things When Change Is Hard
Where does agency come from?
Today I was on a call where the person asked me about missing documentation that he couldn’t find. He mentioned that in the past, they had asked two different people.
I tried to find it in Confluence, came across an example, and then tagged those same two people in a Slack thread, and they answered.
I didn’t really do
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