Figure out what they need, make sure they have access, and then stop bothering them.

If you were never allowed to provide tech support, in any form, what would have to change?

How would on-boarding need to be improved, to the point where customers would self-serve and be happy doing it?

To effectively help colleagues, people need to step outside their own frames of reference. As George Meyer did, they need to ask, “How will the recipient feel in this situation?” This capacity to see the world from another person’s perspective develops very early in life.

But there is another dilemma of the diploma: help becomes know-how. Obviously training is valuable. We want our lawyers, counselors, and teachers to know what they’re doing. Yet to identify them only with their know-how is to shortchange all and turn our relationship into a transaction between one who knows and one who doesn’t. Patterns of behavior

Try giving teenagers a lot of advice and see if it changes behavior. They probably don’t look at you and say, “Gee, Dad, or Mom, thanks for explaining reality to me. Now I will run out and do it.” But if you provide context—by listening, sharing information and positive examples, setting expectations and consequences, creating a healthy emotional c