As organizations succeed and grow, they become more formalized, more bureaucratic, more careful, more remote from customers, and slower to act. Diseconomies of scale begin to work, overshadowing the cost advantages of size. Overhead grows, decision-making slows. Direct feedback from customers is reduced, filtered, and often ignored. The demon of af

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Yeah, exactly. Why can’t there just be more normal, functioning small businesses on the internet? Why does it have to be this narrative of we’re going to be billionaires and start a dynasty of unhappiness ? Why can’t we just keep our expectations at realistic, human-scale levels?

I know we’re not for everyone. But the people who are attracted to Are... See more