Citadel’s glowing bottom line—it’s the key what of the business.

A Player this way: a candidate who has at least a 90 percent chance of achieving a set of outcomes that only the top 10 percent of possible candidates could achieve.

Beyond that, we’re all prone to certain cognitive traps. We want to make quick decisions to get on with things. We like to see people as fundamentally truthful. We wish that it were so, but one of the painful truths of hiring is this: it is hard to see people for who they really are.

share an assumption that it’s easy to assess a person.

consider the process a mysterious black art.”

It is a record of a person’s career with all of the accomplishments embellished and all the failures removed.”

Who mistakes happen when managers: • Are unclear about what is needed in a job • Have a weak flow of candidates • Do not trust their ability to pick out the right candidate from a group of similar-looking candidates • Lose candidates they really want to join their team

Who is where the magic begins, or where the problems start.

Who refers to the people you put in place to make the what decisions.