Diplomatically saying “No.” “No” is often delivered in two damaging ways. One is that a person feels bad saying no even when they want to, so they stall or say “yes” and delay an inevitable “no.” Then you look like a jerk and the other person is let down more than they’d be if you were up front. Another is being unintentionally stern in your “no”... See more

Getting to the point . Everyone’s busy. Make your point using as few words as possible and get out of their way.