The best way to open people's minds isn't to argue with them. It's to listen to them. When people feel understood, they become less defensive and more reflective—and develop less extreme, more nuanced views. Productive disagreements begin with curiosity, not persuasion.

Adam Grant Think Again: The Power of Knowing What You Don't Know

Kerry Patterson Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Kerry Patterson Crucial Conversations: Tools for Talking When Stakes are High, Third Edition