To Listen Well, Get Curious
A gentler – and more productive – approach begins with curiosity:
The School of Life • A Simpler Life: A guide to greater serenity, ease and clarity
The questions you ask are signifiers that you are listening. Try to construct each question as a follow-up to a previous answer.
Steve Portigal • Interviewing Users: How to Uncover Compelling Insights
Looping for understanding
When we speak, we’re often bad at seeing the attempts others are making to show us they’re listening.
one of the best proven ways to show you’ve heard someone - is to repeat back to them what you just heard in a way that shows them you listened.
a phrase like “so what I’m hearing is” or “what I heard you say is x, is that rig
... See moreGenerous listening in fact yields better questions. It’s not true what they taught us in school; there is such a thing as a bad question.
Krista Tippett • Becoming Wise: An Inquiry into the Mystery and the Art of Living
How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen
David Brooks • 43 highlights
amazon.com
How to Think More Effectively: A guide to greater productivity, insight and creativity (Work series)
The School of Life • 2 highlights
amazon.com