There's a Reason Chili's Is All Over Your FYP

you know what every great chef strives for, more than the creation of a groundbreaking dish or Michelin stars? The kind of consistency you experience at every Hillstone.

“What’s the best part of working here?,”

And life is good for just about everyone at Pal’s. Turnover among frontline employees is around 32 percent—which is about a third of industry average. (If you’re doing the math in your head, you figured out that the fast-food industry averages 100 percent turnover—meaning

We set up a program under which each employee (including some part-timers) was interviewed, not by the immediate superior, the store manager, but by the manager’s superior. The principal purpose of this program was to vent grievances and address them where possible. And I think this program was as important as pay in keeping employees with us.

Bufford took recruiting seriously. “First and foremost, you have to get the right employees,” he said and revealed that Trilogy had a simple question on its job application: “Do you love the elderly?

What matters is that they have a story—“My friend Bob has been going there for years, and the Times wrote about it a little while ago”—that makes the Jackson Diner an eclectic but safe dining choice. That’s why the most crowded restaurants are usually not as good as they used to be. As they move through the curve, the success of the restaurant isn’