Lectures work fine for delivering pure “book knowledge”, but are terrible for teaching anything involving skills, wisdom, evaluation, practice, decision-making, and judgement.

You lose goodwill whenever you make the audience sit through boring stuff (like a long intro) or participate in low-value exercises (like an off-topic icebreaker[4]) You gain goodwill whenever you deliver a nugget of value (usually in the form of a valuable “a‑ha” moment or takeaway)

Prompt or task (“Discuss this case study, think about X, and decide on Y”) Group size (“Working in pairs”) Task time limit (“Five minutes”) Facilitation extras (“Followed by a stand & share and class discussion”) Supporting materials, if any (Case study delivered as a paper handout) Total exercise time (15 minutes total to introduce, run, stand

And a two-hour workshop will usually be a single chunk, plus some optional padding:

The first is that instead of expecting the audience to pay attention,

you’ll be taking responsibility for their energy and attention by designing the session in a way which continually renews and refreshes them. By

perfect example of how workshop design—rather than facilitation—creates strong energy levels.)

Learning Outcomes are the specific, high-value takeaways that the audience has shown up for (and which they hopefully leave with) Attendees typically show up with high goodwill, so you just need to maintain it by quickly and consistently delivering valuable Learning Outcomes

“What were you hoping you’d learn, which we didn’t have a chance to cover?” “When you go home and try to put this into practice, what are you most worried about not being able to do?” “Any questions? Everyone has to write down at least one, so take a minute to think through what you’re still keen to hear about.”