The Universal Communication Bus

As a breakthrough product, I think it’s useful to compare Zoom with two previous products - Dropbox and Skype.

When Snap launched, there were infinite way to share images, but Snap asked a bunch of weird questions that no-one had really asked before. Why do you have to press the camera button - why doesn’t the app open in the camera? Why are you saving your messages - isn’t that like saving all your phone calls? Fundamentally, Snap asked ‘why, exactly, are ... See more

The other comparison, though, is Skype. Just as for video, VOIP had been around for a long time, but Skype solved a lot of pieces of friction, in both engineering and user experience, and by doing so made VOIP a consumer product.