The Once and Future History of Knowledge Work

implement the method described in Andreas Klinger’s blog post “Don’t Drown in Email! How to Use Gmail More Efficiently.”

It’s no longer accurate to think of communication tools as occasionally interrupting work; the more realistic model is one in which knowledge workers essentially partition their attention into two parallel tracks: one executing work tasks and the other managing an always-present, ongoing, and overloaded electronic conversation about these tasks.