Organizations that enable software teams to experiment, fail, and learn in a safe environment see consistently better results. Knowledge sharing, continuous improvement, a servant-leadership mindset (that is, managers viewing their role as empowering their teams to be successful rather than simply overseeing them), and a customer-centric philosophy... See more

Masterful writing touches people deeply because it speaks to who we are - our identity, values, fears, dreams, and our approach to science. And so I find myself in awe of organizations that dedicate themselves to the written word. That give people permission to write fearlessly as a means of engaging with the world. When done right, writing shapes... See more

the most important cultural attribute is psychological safety—a shared belief that risk-taking in the pursuit of innovative problem-solving is permitted and protected.