The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue

The Connected Company

Thomas Vander Wal • 1 highlight

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The Automatic Customer

John Warrillow

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When Community Becomes Your Competitive Advantage

Harvard Business Reviewhbr.org
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Frances Frei

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The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet

Craig Wilson

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Thingtesting Why more direct-to-consumer brands are exploring membership models