We think that being a lean VC is really about being the card counter at the blackjack table.

Intuit turned to the following three love metrics: 1. Net Promoter Score, which measures the willingness of a customer to refer a product to others. 2. Active usage, which measures customer engagement with a product. 3. Customer benefits, which measures whether a product’s promise is achieved. As Molotsi further

In the value-creation economy, customers are empowered by: Having a product experience that exceeds their needs. Having a relationship with the company in which the company treats them respectfully. Having a voice in the product.

we’ll make the case that innovating in uncertainty requires a highly iterative approach.

A lean startup is not ready to scale until the product itself is the best marketing tool.

Waste in a lean startup are those activities that do not produce learning.

A learning organization puts data before rhetoric, testing before executing, customers before business plan. It runs experiments to reduce risk, uses data to resolve conflicts, and interacts with customers to understand them deeply.

and we, as natural-born bricoleurs, happily borrow from ideas that we deem appropriate as well as discard or ignore what we deem unhelpful.

Flow in lean circles means that manufacturing is pulled through the product development process so that each component is built only when demanded by the next step in the process.