Summary.

Bosses often sense that something is missing in an employee’s tool kit but can’t put a finger on what it is. They say something like “You need certain important intangibles” or “You don’t have enough gravitas,” but they fail to provide advice or guidance.

What they’re talking about is leadership style. In every interaction, we send signals

The best way to influence is to create a space in which people can make sense of things for themselves. The