The AI bringing zen to First Horizon's call centers

A well-designed algorithm could detect the signs that a call center rep is losing it and do something about it, such as send the rep a relaxing video montage of photos of their family set to music.

First Horizon is using artificial intelligence and such video "resets" to bring a state of calm and well-being

A well-designed algorithm could detect the signs that a call center rep is losing it and do something about it, such as send the rep a relaxing video montage of photos of their family set to music.

First Horizon is using artificial intelligence and such video "resets" to bring a state of calm and well-being