The AI bringing zen to First Horizon's call centers

As we grow accustomed to the empathetic nuances of AI companionship, our capacity for cross-species empathy may also deepen. AI-guided programs could facilitate animal-assisted therapy, integrate biophilic design into our living spaces, and help us interpret and respond to the needs and signals of the natural world.

Imagine a world where AI not only... See more

We’re learning to be kind to AI. AI is trained on data that’s packed full of human emotions, so we can expect better performance by treating it with a little more feeling. We’re going to say thank you, experiment with motivational phrases and praise, and test and learn our way to the incentives that get AI to perform most effectively for our work. ... See more