Take a Skills-Based Approach to Culture Change

The skills-based approach rests on two important frameworks. The first is the late Edgar Schein’s organizational culture model, in which culture builds upon a foundation of basic underlying assumptions — employees’ shared assumptions about what drives successful outcomes to challenges in their organization’s specific context. Underlying assumptions... See more

The second model is based on what Nelson Repenning termed a capability trap , which describes how organizations fail to implement capabilities that have proved to create a positive effect.2 One of the main reasons behind this failure is a delay in the feedback loop between investing in a capability (such as perspective taking) and recognizing the r... See more