Encounters with strangers can be a humbling reminder of the vastness of the world and of each other, the impossible-feeling truth that each one of us contains an entire universe of inner life and a singular perspective, that as a species we have an incredible capacity for kindness, cruelty, courage and creativity.

Most people – maybe more than you think – are peace- and love-seeking creatures who are sometimes caught in bad situations. The most practical thing you can do, even in hard times, is to lead with curiosity, lead with respect, work hard to understand the people you might be taught to detest.

“That means seeing people with generous eyes, offering... See more