Sketchplanations - Simplifying complex ideas in sketches

He says, “Sketching helps you find the edges of the playground. It’s really useful.”

By creating portraits that represent the main user types, they can point out traits and recognizable features using simple drawings.

Thoughtful framing means communicating your intervention in a way that enables group members to understand what you have in mind, why the intervention is important, and how they can help carry it out. A well-framed intervention strikes a chord in people, speaking to their hopes and fears.