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Situation-Behavior-Impact
Template: “I’d like to give you some feedback. While working on X, you’ve been really good at Y. When B happened, I felt X. My impression was Y. And it made me concerned that Z."
Alex Turek • How to Criticize Coworkers
This tool helps you figure out exactly what to say by creating a script using the SBIO framework (Situation, Behavior, Impact, Opportunity).
The Grand • The Grand's Feedback Method
your feedback delivery, practice focusing on the specific factors relevant to your client. Get used to referring to your brief and the client’s mission instead of calling out a team member or stating your opinion.