Saved by Brandon Marcus
Quality is a Serious Problem
both items of quality and material that reflected what people wanted to read, view, or listen to.
Margaret Saponaro • Collection Management Basics (Library and Information Science Text Series)
critical distinction between technical quality (how good is the work?) and service quality (what kind of experience does the client have with the firm?).
David H. Maister • Managing The Professional Service Firm
quality content means content that is packed with clear utility and is brimming with inspiration, and it has relentless empathy for the audience:
Ann Handley • Everybody Writes
Quality is about signing your name to your work and being proud of what you ship. It never feels great when what you ship feels more like excuses—a reflection of tight timelines, cut scope and endless constraints.
Formal definition of quality attributes is pretty established in the standards world, although few practitioners are aware of them. For example, the product quality model defined in ISO/IEC 25010,13 part of the SQuaRe model, comprises the eight quality characteristics shown in Figure 2.5.
Murat Erder • Continuous Architecture in Practice: Software Architecture in the Age of Agility and DevOps (Addison-Wesley Signature Series (Vernon))
Quality isn't merely a standard—it's a practice requiring calmness, focus, and a discerning approach, shielded from the distractions of a hurried world.