The single biggest problem in communication is the illusion that it has taken place. —GEORGE BERNARD SHAW
Kerry Patterson, Ron McMillan, Joseph Grenny, Al Switzler • Crucial Conversations Tools for Talking When Stakes Are High
Whether you say the right thing or the wrong thing, it will inevitably get misconstrued by someone, and suddenly you’ve wasted an afternoon explaining yourself to people seemingly determined to misunderstand you.
Casey Newton • The day context came back to Twitter
Had it been a game? Had he thought it was funny? How come she never understood people?