Operating Well: What I Learned at Stripe
Our tone should always resonate with the humility of one who speaks with authority under the authority of another (2 Tim. 4:2).
Bryan Chapell • Christ-Centered Preaching
Can we re-frame this in terms of the customer’s problem?
What’s the soonest we could get this done?
What would you need to get this done tomorrow instead of next week?
What would we need to do to get twice as many customers? Ten times as many customers?
How does this relate to our goal? Is this the most important thing we can do for our goal?
What’s mos
An early lesson I learned in my career was that whenever a large organization attempts to do anything, it always comes down to a single person who can delay the entire project. An engineer might get stuck waiting for a decision or a manager may think she doesn’t have authority to make a critical purchase. These small, seemingly minor hesitations ca
... See moreBen Horowitz • The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
