Intention means every decision, from the most obviously significant to the seemingly mundane, matters.

Intention means every decision, from the most obviously significant to the seemingly mundane, matters. To do something with intentionality means to do it thoughtfully, with clear purpose and an eye on the desired result.

A daily thirty-minute meeting is where a collection of individuals becomes a team. In fact, I firmly believe that if every dentist’s office, every insurance company, every moving company had a daily thirty-minute meeting with their team, customer service as we know it would profoundly change.